Perkboxvivup

Support Champion

Plovdiv, Bulgaria · Work style not stated · Full-time

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About the role

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EmployerPerkboxvivup
LocationPlovdiv, Bulgaria
Work styleWork style not stated
Employment typeFull-time
Employer posted3 months ago

At Perkbox, we’re on a mission to help every employee feel valued, and through our all‑in‑one platform, we deliver meaningful benefits, recognition, and wellbeing solutions that make a real difference to employees every day. But it starts with our own people.

We’re building a culture that reflects what we offer—one that prioritises wellbeing, celebrates impact, and empowers growth. If you’re excited by purpose-driven work, fast-paced growth, and creating better employee experiences at scale, you’ll fit right in.

We have an opportunity available for a 1st Line Support Champion to join our Bulgaria team and be the voice of the Perkbox experience. You’ll be the first point of contact for our customers, delivering fast, friendly, and accurate support across multiple channels while making every interaction feel personal and valuable.

What you’ll be responsible for:

Deliver Exceptional Customer Experience

Show full description

Provide fast, friendly, and accurate support via phone, live chat, email, and other channels

Troubleshoot common platform queries such as login issues, password resets, and navigation support

Triage and escalate complex or sensitive queries to the 2nd line team promptly and professionally

Customer Engagement & Product Guidance

Confidently guide customers through our products and features

Recommend relevant next steps, solutions, or offers based on customer needs

Help customers maximise the value of their Perkbox experience

Quality, Performance & Professionalism

Meet and exceed KPIs as agreed with your manager

Maintain high-quality communication at all times

Contribute to continuous improvement by sharing customer insights and feedback

Support AI optimisation by providing feedback and suggesting improvements

Skills and experience required:

A passion for delivering outstanding customer experiences with excellent communication skills across phone, email, and live chat

Strong problem-solving skills and confidence learning new systems

Ability to meet KPIs while maintaining quality

Comfortable discussing products and recommending solutions

Flexibility with working patterns

Basic understanding of AI tools and openness to using AI in a support environment

Ability to deal with change, uncertainty, and challenging situations with confidence and a positive mindset

Work mode, hours and salary:

Hybrid work mode to be in the Plovdiv office a minimum of 2 days per week

Work to rotating shifts calculated over 7 days / 40 hours per week

€15,000 gross per year / €1,250 gross per month

Interview process:

Screening interview with the Senior Talent Advisor

Online panel interview with the Director of Customer Experience and Customer Service Team Leader

Diversity & Inclusion:

At Perkbox, we’re committed to building an inclusive workplace for all. We welcome applications from candidates of all backgrounds and are happy to provide reasonable adjustments where needed. Your comfort and success matter to us!

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