Blue Yonder
Support Engineer 1
Mexico · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerBlue Yonder
- LocationMexico
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
The Support Engineer I is a customer-facing technical support role focused on assisting customers with issues related to the Warehouse Management System (WMS). This role is responsible for troubleshooting reported problems, resolving routine cases, documenting findings, and escalating more complex issues when needed. The position plays a key role in maintaining customer satisfaction through timely communication and effective issue resolution. Key responsibilities include case management, issue triage, troubleshooting system and operational issues, following support processes and runbooks, collaborating with internal teams, and contributing to knowledge sharing and continuous improvement efforts.
Role Summary
Responsibilities:
- Deliver outstanding customer support for the BlueYonder WMS system, helping resolve issues and contribute to a positive customer experience.
- Manage customer solutions and ensure adherence to SLA/SLO metrics, advocating for service quality and product stability.
- Collaborate with account and project teams to support customer adoption and continuous improvement initiatives.
- Implement monitoring and diagnostics using M&D tools to enhance solution stability and prevent incident recurrence.
- Participate in the company’s global support model, collaborating with teams across different regions to help provide 24x7 coverage, including occasional out-of-hours support shifts..
Show full description
Communication & Collaboration:
- Communicate effectively with customers and stakeholders, demonstrating professionalism and empathy.
- Collaborate with internal Blue Yonder teams, balancing soft and hard skills.
Competency Skillset Demonstration:
- Basic knowledge of industry-standard SaaS tools..
- Contribute to support activities for the Blue Yonder WMS product in functional and technical areas.
- Understand supply chain industry domain, warehouse business processes, and SaaS KPIs.
Qualifications:
- Bachelor’s degree in computer science, engineering, or a related field.
- Customer Support / Technical Troubleshooting Experience Required – 1+ year supporting customers or troubleshooting technical issues.
- WMS domain experience preferred – 1+ year of experience working with or supporting a Warehouse Management System (WMS). Familiarity with the Blue Yonder WMS solution is a plus.
- Strong verbal and written communication skills with customer-facing experience
- Ability to work under pressure and meet deadlines.
- Basic SQL writing skills (SQL,MySQL, PostgreSQL, etc.).
- API framework knowledge is a plus.
- WLM product knowledge is a plus.
- Proficiency in Java and code reading skills is a plus.
- Proficiency in SaaS monitoring tools like AppDynamics or Splunk is a plus
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
Customer support jobs in Mexico
ROLIVA currently lists 22 open roles like this in Mexico.
Employers hiring for this
- Blue Yonder7 open roles
- Hewlett Packard Enterprise2 open roles
- QAD2 open roles
- Alfa Laval1 open role
- BlackRock1 open role
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.