Fractal
Support Engineer L3
India · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerFractal
- LocationIndia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Title: L3 Data Engineer
Location: Mumbai, India (Hybrid / On‑call rotation)
Role Overview:
We are seeking a highly skilled L3 Data Engineer to support and enhance our data platforms and pipelines. This role is responsible for handling complex production issues, break‑fix activities, enhancements, and automation, while providing expert‑level support to L1/L2 teams. The ideal candidate will have strong hands‑on experience with GCP-based data platforms, distributed data processing, and workflow orchestration, along with a strong operational mindset.
The role requires participation in 8×5 coverage with on‑call support for critical incidents.
Key Responsibilities:
- Production Support & Incident Management
- Provide L3 support by resolving incidents escalated from L2 teams within defined SLAs.
- Handle highly complex and specialized technical issues across data pipelines and platforms.
- Perform detailed root cause analysis (RCA) for recurring and critical issues.
- Participate in on‑call rotations to support critical production incidents.
- Support Problem Management, Break‑Fix, and Minor Enhancements activities.
Show full description
Platform Operations & Enhancements
- Perform and support change requests and platform enhancements.
- Prioritize incidents, service requests, and enhancements based on business impact and available capacity.
- Ensure stability, performance, and scalability of data pipelines and infrastructure.
- Collaborate with stakeholders to implement minor functional and technical improvements.
Automation & Continuous Improvement
- Proactively identify opportunities to automate repetitive operational tasks.
- Drive continuous improvement initiatives to reduce incidents and improve support efficiency.
- Enhance monitoring, alerting, and self‑healing mechanisms where applicable.
Knowledge & Process Management
- Continuously update and maintain SOPs, runbooks, and Knowledge Base articles.
- Mentor and guide L1/L2 support teams, improving overall support maturity.
- Ensure operational best practices and compliance are followed consistently.
Required Technical Skills
Cloud & Data Platforms
Google Cloud Platform (GCP) with strong hands‑on experience in:
Dataproc
BigQuery
Cloud Run
Compute Engine
Cloud Storage
IAM
Data Engineering & Processing
- Strong experience with Apache Spark
- Hands‑on experience with Hive
- Solid understanding of distributed data processing concepts and performance tuning
Workflow Orchestration
- Experience with Apache AirflowS (DAG design, troubleshooting, monitoring)
- Working knowledge of Scala
- Programming & Scripting
- Strong proficiency in Python
- Experience with Shell scripting (Bash)
Preferred Qualifications
- Experience supporting large‑scale production data platforms.
- Familiarity with CI/CD pipelines for data platforms.
- Experience with monitoring, logging, and alerting tools.
- Knowledge of data governance, security, and access control best practices.
- Strong analytical, problem‑solving, and communication skills.
Behavioral & Soft Skills
- Ability to work in high‑pressure production environments.
- Strong ownership, accountability, and customer‑centric mindset.
- Excellent collaboration skills with cross‑functional teams.
- Proactive approach to problem solving and process improvement.
Coverage & Support Model
- 8×5 operational coverage
Nice-to-Have
- Experience working in ITIL-based support environments.
- Exposure to cost optimization and performance tuning in GCP.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
Customer support jobs in Bengaluru
ROLIVA currently lists 62 open roles like this in Bengaluru.
Employers hiring for this
- Blue Yonder4 open roles
- Autodesk3 open roles
- Cigna Group3 open roles
- Flexerasoftware3 open roles
- HP3 open roles
Top skills asked for
Listings whose description mentions each term. A mention is not a requirement.
- SQL27 postings
- Azure19 postings
- Jira16 postings
- Python15 postings
- AWS14 postings
- Kubernetes12 postings
- GCP10 postings
- Salesforce10 postings
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.