Stripe
Support Operations, Privy
NYC · Work style not stated
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerStripe
- LocationNYC
- Work styleWork style not stated
- Employer posted
Who we are
About Privy
Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.
Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives.
Learn more about Privy: Privy and Stripe: Bringing crypto to everyone
What you’ll do
As a Support Operations Associate at Privy, you will own the internal systems and workflows that keep our Developer Success team efficient, responsive, and focused. You’ll serve as air traffic control for support requests – triaging issues across our support stack (Pylon, Slack, HubSpot, and more), improving internal workflows, and maintaining CRM and support-data hygiene.
Show full description
You’ll partner closely with Account Management, Solutions Engineers, Forward Deployed Engineers, and Sales, while your day-to-day work will have impact across Privy, and Stripe as a whole.
This is a high-leverage operations role where attention to detail, a systems mindset, and a bias for execution will make you critical to making our customers successful.
Responsibilities
- Own triage and routing for inbound support tickets from both Privy developers and end users of Privy applications, ensuring issues are assigned, tracked, and resolved promptly and efficiently across the Developer Success team.
- Maintain data hygiene, consistency, and accuracy across our support stack, including Pylon, Slack, HubSpot, and other systems.
- Partner with cross-functional teams—including Sales, Engineering, and Product—to continuously improve the quality and efficiency of support processes.
- Create and maintain internal runbooks for ticket triage, escalations, and engineering-support handoffs.
- Identify operational gaps and implement scalable workflows that help the team respond to customers more effectively.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 1–3 years of experience in support operations, customer experience, technical program management, or a related operational role.
- Highly organized and process-driven, with strong attention to detail and a bias toward action and ownership.
- Strong intuition for customer sentiment and urgency, with sound judgment about how to prioritize and escalate issues.
- Familiarity with customer-support tooling, such as Pylon, Zendesk, Intercom, or Jira, and communication platforms like Slack.
- Comfort working across systems and maintaining high-quality CRM data in tools such as HubSpot or Salesforce.
- Strong written and verbal communication skills, especially for issue tracking, coordination, and process documentation.
- A systems mindset and enthusiasm for building internal processes that scale with the business.
Preferred qualifications
- Experience at a developer-tools or infrastructure company, or experience working closely with engineering and product teams.
- Experience working with APIs, coding with AI, or using AI to automate tasks and operational processes.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer — ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.