Systems Engineer

Experience

• 4–6 years in systems administration, Application and infrastructure support or cloud operations.
• Minimum 4 years hands-on production Azure administration (not lab, training or certification-only exposure).
• Minimum 3 years administering Windows Server in production.
• Experience working to SLAs in a ticket-driven support environment.
• Willing and available to work rotating 24×7 shifts and out-of-hours maintenance windows.

Preferred qualifications

• Graduation or Above
• Healthcare or other regulated-industry experience.

Key responsibilities

• Azure platform administration

• Administer Azure infrastructure day to day; provision, resize and decommission Azure resources following documented standards and approved change requests.
• Support Azure PaaS workloads including App Services — deployments, configuration, scaling and restarts.
• Apply resource tagging, cost-optimisation recommendations and policy compliance actions as directed.

• Alert monitoring and response

• Own the alert queue on your shift. Monitor Logic Monitor, Azure Monitor, Log Analytics and the enterprise monitoring platform; acknowledge, triage and action alerts within SLA.
• Investigate alerts using KQL queries in Log Analytics, Application Insights telemetry and Windows Event Logs.
• Identify duplicate or non-actionable alerts and propose tuning — threshold changes, aggregation windows, suppression rules. Flagging a bad alert is part of the job, not an optional extra.
• Maintain monitoring coverage and visibility: report agents that are down or resources missing from monitoring, and build/maintain dashboards and workbooks that surface system health to the team.

• System stabilisation

• Resolve incidents end to end; support the Team Members during major incidents with diagnostics, evidence gathering and communication updates.
• Contribute to root cause analysis — collect logs and timelines, document findings, and implement the corrective actions assigned to you.
• Perform proactive health checks across applications, servers and Azure resources: disk, CPU, memory, service state, certificate expiry, backup success.
• Build knowledge of application architecture, help create and update application and alert-handling documentation, and perform pre/post product functionality checks.
• Track recurring issues in your queue and raise them as problem records rather than repeatedly applying the same workaround.
• Perform performance troubleshooting using standard OS and Azure diagnostic tools.

• AI agent development and process automation
• Write and maintain PowerShell scripts for routine administration: user and resource provisioning, health checks, reporting, scheduled tasks and cleanup jobs.
• Optional: Build automation using Azure Automation Runbooks, Logic Apps and Power Automate, with proper authentication via managed identity and alerting on failure.
• Contribute to building AI agents that support operations — log summarisation, alert triage and classification, drafting incident notes, and answering questions from our runbook and knowledge base.
• Apply prompt engineering to generate scripts, configurations and documentation, and verify AI output before it reaches production — you are accountable for what you deploy, regardless of what produced it.
• Follow responsible-AI practice without exception.
• Windows and application support
• Administer Windows Server in Azure and hybrid environments
• Support IIS — application pool management, bindings, virtual directories, logs and basic performance troubleshooting.
• Perform SSL/TLS certificate tasks: renewal, installation, binding, store management and expiry monitoring.
• Support high-availability configurations including Windows Failover Clustering and SQL Server Always On, working with the team engineers and the database administrators.
• Process and collaboration
• Work within ITIL incident, problem and change management using ServiceNow; raise and document change requests accurately and complete them within approved windows.
• Maintain and improve runbooks, SOPs and knowledge articles — especially after resolving something the documentation didn't cover.
• Provide clear, timely shift handovers and status updates to stakeholders during incidents.

Communication

• Clear written and spoken English; able to write an incident update a non-technical stakeholder can follow.
• Reliable, organised, and comfortable asking for help early rather than late.

Technical

• Azure PaaS and IaaS administration, Windows Server administration, IIS administration and SSL certificate handling.
• Azure Monitor and Log Analytics, with working ability to read and write basic KQL.
• PowerShell scripting — able to write and modify scripts independently, not only run existing ones.
• Ticketing and ITIL process discipline.
• Practical use of AI/LLM tools in a work context, with at least one concrete example of manual work you've automated or removed.

Certifications

• Required: AZ-104 (Azure Administrator Associate) — held, not "training completed".
• Preferred: AZ-900, AI-900, ITIL Foundation, MCSA or equivalent Windows Server certification.