Astreya

Systems Engineer II

Philippines · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAstreya
LocationPhilippines
Work styleWork style not stated
Employment typeFull time
Employer posted7 Oct 2026

What this Job Entails:

The Systems Engineer II provides remote technical support for endpoint

engineering, Microsoft 365 administration, and identity lifecycle

management, extending coverage for a broader IT team responsible for

end-user computing infrastructure, including hardware, software, mobile

device management, and system architecture. This role works 8x5 with

overlap into US business hours to ensure continuity with the onsite team.

Scope:

Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

Provide remote 8x5 coverage (with morning overlap into US business hours) for endpoint engineering, M365 administration, and identity lifecycle tasks
Handle remote-resolvable Level 2 tasks: complex OS and application troubleshooting, endpoint policy enforcement, and MDM configuration (Intune, Jamf)
Administer Microsoft 365 workloads including Exchange, Teams, SharePoint, and OneDrive; support licensing and reconciliation
Support AD/Entra ID user, group, and access provisioning as part of joiner-mover-leaver (JML) identity workflows
Monitor ITSM alerts and support VDI operations, patch management, and endpoint security compliance
Maintain CMDB and asset lifecycle accuracy for remotely managed systems
Contribute to automation initiatives that reduce manual, repetitive engineering tasks
Maintain and improve documentation and knowledge base standards for owned processes and recurring issues
Escalate issues requiring hands-on/deskside intervention to the onsite L2 engineer or Tier 1 support, providing full diagnostic context at handoff
Receive escalations from Tier 1 support and lead problem management for unresolved remote-resolvable tickets
Implement and enforce best practices for system security, endpoint policy, and data backups
Anticipate potential issues or bottlenecks and identify possible solutions
Communicate effectively with onsite engineers, IT support staff, and shared-services/foundation counterparts to ensure smooth handoffs
Liaise with vendors as needed and keep relevant stakeholders up to date with developments
Contribute to GxP-aware change control and documentation practices for regulated systems
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Show full description

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Experience with endpoint management, M365 administration, and identity platforms (AD/Entra ID)
Knowledge and understanding of the definition and traceability of system requirements
Experience in the implementation of system requirements verification methods
Experience in the planning of system test activities
Strong presentation and organizational skills
Effective written and oral communication skills
Mental ability to perform engineering problem solving and analytical tasks
Able to work under project deadlines and associated cost and schedule constraints
Comfortable working a shift with overlap into US business hours

Preferred Qualifications:

MD-102 (Modern Desktop Administrator), MS-700 (Teams Administrator), AZ-104 (Azure Administrator), or SC-300 (Identity and Access Administrator)
Jamf Certified Associate or Professional (for macOS environments) - ITIL 4 Foundations
- Experience in regulated (GxP, financial services, or life sciences) environments, including change management for validated systems

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Shift schedule includes overlap into US business hours

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.