TDI - Production Engineer, Japan – Assistant Vice President

Your key responsibilities:

Production Support

The Senior Engineer designs and implements technical solutions and configures applications in different environments in response to business problems. With the partial/ full ownership of Production platforms, Senior Engineer is required to ensure environment stability, expeditious and timely resolution of Production issues, ensuring minimal downtimes and continuity of services. Further the Senior Engineer investigates, proposes and implements various solutions, standardizing where possible, to ensures stability and reliability of the application platforms. The person performing the role may lead delivery of other members of the team and controls their work where applicable.

• Engage in 24 hours follow-the-sun Production Support model (including on-call responsibilities)
• Act as an escalation point for user issues and requests within the stream and report issues to senior management
• Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures
• Works with Delivery Services eg (Fabric, Infrastructure) on improvements to service availability and resilience
• Owns the logs that track manual tasks, remediation and system improvement
• Second line of defence for Incident Management – gathering data for investigation and identification of root cause through to resolution
• Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment
• Drive the development and implementation of the tools and best practices needed to provide effective support

Application Analysis

• Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements
• Assists in design and creation of NFRs through identification of further requirements

Relationship Management

• There is a significant amount of day to day relationship management involved in this role in order to provide excellent service, concentrating especially on the values core to the bank. Work with wide cross section of teams, including SL3, Development, QA and central platform teams, to effectively manage their expectations.

Incident Management

• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution
• Facilitates recovery, following resolution of incidents
• Documents and closes resolved incidents according to agreed procedures

Change Management

• Assesses, analyses, develops, documents and implements changes based on requests for change.
• These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties
• Configure the application in response to business and/or technical problems and in accordance with provided data

Problem management

• Investigates problems in systems, processes and services.
• Ensures PIR reporting and Root Cause Analysis
• Assists with the implementation of agreed remedies and preventative measures.
• Attends Program Meetings to prioritize owned stability and performance enhancements as identified in production

Release and deployment:

• Uses the tools and techniques for specific areas of release and deployment activities.
• Administers the recording of activities, logging of results and documents technical activity undertaken.
• May carry out early life support activities such as providing support advice to initial users.

Production Readiness and Testing

• Builds and maintains list of NFRs and ensures adherence through design forums
• Reviews requirements and specifications and defines test conditions
• Analyses and reports on test activities and reports risk and issues associated with own work

Your skills and experience:

• Overall IT experience of 10+ years
• Experience working with Japanese vendors & Japan Regulatory applications like JASDEC,BOJ & JSCC
• Experince working on Japan Bonds Settlement processing flow
• Working experience in mid-range technologies, platforms, i.e. Linux, Oracle, SQL, MQ, SFTP, preferred. Including working experience of writing scripts and queries.
• Ability to work in a fast paced environment with competing and alternating priorities with a constant focus on delivery
• Ability to facilitate client discussions and collaborate with clients and identify engagement follow-on opportunities
• Ability to balance business demands and IT fulfilment in terms of standardisation, reducing risk and increasing IT flexibility
• Experience in IT delivery in a large enterprise working on mission-critical IT systems working in an Agile environment
• Proven history of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered
• Experience working with offshore team with diverse backgrounds

Language Requirements

• Fluent Japanese (Business level or Native)
• Fluent English (Business level)
• Ability to communicate effectively with both local Japanese stakeholders and global technology teams.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and take ownership of delivery outcomes.
• Collaborative mindset with experience working across global and regional teams.
• Flexible and willing to support critical business activities during peak periods or project milestones.

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How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.