Team Coordinator (Accounting )

Job description, responsibilities and duties:

• Assume operative responsibility and maintain authorization to make decisions on designated topics
• Identify, address, and resolve all deficiencies in service quality and operational performance
• Identify automation measures and process efficiency improvements to optimize workflows
• Solve operative and technical problems and develop effective solutions
• Coordinate daily responsibilities within the team based on daily agenda and priorities
• Conduct training for new team members and refresh training sessions for existing staff
• Prepare and analyze KPI reporting and performance metrics
• Process customer inquiries and requests in a timely and professional manner
• Serve as SPOC for escalations, providing first and second level support for escalated issues
• Coordinate month-end closing activities and ensure accuracy of financial records
• Manage mail and telephone communication with customers as second level support
• Support other projects and transition initiatives as assigned
• Perform internal control system (ICS) controls and compliance reviews
• Perform financial reconciliation and account management to ensure accuracy and completeness
• Maintain detailed documentation and records in accordance with accounting standards and regulatory requirements
• Execute ad-hoc and regular accounting requests and tasks as needed.