Team Director, Account Management

Key Responsibilities:

Manage a team of Account Directors focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.

Communication of strategic plans to account teams, and oversee the implementation and execution of those plans.

Interface with and supports Sensor Tower Account Directors, Sales, Finance, Marketing, Operations and Executive teams.

Identify and resolve issues/problems encountered by our customers acting as an Executive Sponsor on high profile or Strategic account

Conducting regular Business Reviews to ensure our plan is aligned with customer business objectives and strategies.

Design and maintain reports used in sales analysis.

Conduct C-level discussions with clients to strategize and address their use cases with our platform.

Bridge the gap between product teams and customers, effectively managing expectations on feature requests and releases.

Identify product penetration, renewal, and upsell opportunities within your customer base.

Deliver training, analytics, insights, and best practices to Account Director teams under your management

Experience we are looking for:

8+ years of experience in Key Account Management, selling complex solutions.

3+ years experience managing sales teams that support enterprise & strategic accounts.

Proven track record of success in sales, business development, and leadership roles, preferably in the SaaS or technology industry.

Demonstrated ability to lead and inspire teams, drive performance, and foster a culture of collaboration and accountability.

Highly organized with the ability to track and coordinate a wide series of tasks.

Deep understanding of the Japanese market, including cultural nuances, business practices, and regulatory environment. Fluent in both English and Japanese (written and spoken).

Fraud warning:

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To all recruitment agencies:

Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.