TaskUs

Team Lead

India · Work style not stated

Posted over 6 months ago: check it’s still open

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About the role

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EmployerTaskUs
LocationIndia
Work styleWork style not stated
Employer posted5 Jul 2023

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!

The revolutionists of tomorrow’s delivery service. Thanks to our smart little robots, we are already well on our way to a changed future and a whole new way of delivering food and packages. Ready to make history of today’s impact? Scroll down and read more about this unique opportunity!

Show full description

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients while dealing with robots and humans. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments.

Our team is looking for a "Team Leader" who will manage "Remote Assistance Specialists also known as Teammates"

As a Team Leader, you will have the opportunity to leverage your skills and play an essential part in our success story! You will monitor the friendly sidewalk robots designed to deliver parcels, groceries, and food. Even if our robots are 99% autonomous, there's always the need to outsource the difficult decisions to our human operators who are able to solve various social and traffic situations.

● As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on
their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs).
● As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules.
● You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow.
● Through that, your team will be able to deliver a superior customer experience which is the main thrust of your department.

● We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience in international BPO.
● Someone who has experience in managing at least 10+ teammates while
working in a customer support role within an outsourcing or similar company.
● If you have managed customer facing matrices (CSAT/ QA) and willing to work different/ rotational shifts - then we definitely want to talk to you
● If you have previous experience working on the phone, email and live chat customer support roles, if you like wild growth and working with happy, enthusiastic over-achievers we are looking for you.

TaskUs is an Equal Opportunity Employer

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

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