Team Leader Operations

What does a typical day look like?

• Manage the team reporting to you, including coaching and training team members.
• Identify and develop potential talent within the company.
• Maintain a strong focus on customer service excellence.
• Monitor service KPIs on a daily basis and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure appropriate customer service follow-up.
• Coordinate projects within the department and communicate with other departments to ensure successful project execution (BaSE, IE, etc.).
• Coordinate center and service audits and follow up on identified action items.
• Plan resources for holidays and Peak periods, making adjustments and implementing plans as required.
• Provide support with operational activities when necessary.

What do we offer?

• Competitive salary + health insurance
• Ongoing training and development
• Varied work with opportunities for career growth

What should you bring?

• A Higher Vocational Training qualification or university degree, either completed or currently in progress, is essential.
• Advanced English proficiency is essential.
• Curiosity and enthusiasm for learning about new areas of the business and developing your service knowledge.
• Strong leadership skills and the ability to make decisions quickly.
• Strong communication skills.
• A proactive, solution-oriented leadership style and the ability to deal effectively with unexpected situations.
• A flexible and analytical mindset, with a passion for problem-solving and decision-making.
• Working knowledge of MS Office applications, including Excel and Outlook.
• Flexibility is important within our organization and is also essential for this role. Working hours: 13:30–22:30.
• Previous experience in operations and people management would be an advantage.
• Availability to travel occasionally.

How we recruit

At UPS, equal opportunities, fair treatment, and an inclusive working environment are extremely important to us. We are committed to treating people fairly and to making decisions regarding recruitment, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against applicants on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

A little about our business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global organization with one of the world’s most recognized and admired brands. We have become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories around the world.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.