Team Manager-Franchise Business Consultant

Job Responsibilities:

(40%) Ensure Franchisees obtain Business Excellence 

• Accountable for franchisee Sales and EBITDA and driving/leading change for success.

• Assist Franchisees in analyzing their business opportunities and areas for improvement through short and long term business planning and regular financial business reviews.

• Accountable for operational excellence and driving sales in the marketplace.

• Communicate and implement changes to standards, policies and contracts with Franchisees and follow up on all issues within the franchisee contract.

(30%) Conduct Operational Visits in all Franchise stores.

• Understand, interpret, uphold, and enforce standards, policies, and procedures.

• Evaluate all systems in stores in market to ensure proper compliance against Operation Standards and procedures and programs

• Evaluate all franchise stores at a minimum of 3 times per year.

• Conduct Basic Operation Classes as necessary with underperforming franchisees/stores within specified time frame.

• Partner with Area Coach to ensure team effort as it pertains to driving operational results as per Operation standards.

(15%) Provide franchisees with appropriate coaching, training, education and development tools

• Ensure franchisees have completed and implemented all current store level training programs.

• Responsible for the communication / training and follow up of all new product and process roll-outs in their region.

• Assess training needs of assigned markets and identify problem(s) where training needs are evident.

• Provide hands-on training during store visits.

• Provide positive, constructive, and actionable feedback.

• Identify operational gaps and make recommendations on areas for improvement.

• Act as Operations expert and resource for information to the marketplace.

• Assess and share best practices.

(5%) Enforcement of the franchise contract

• Responsible for understanding, interpreting, upholding and enforcing standards, policies and contracts

• Firm execution of franchisee commitments to store investment initiatives (equipment, relocations…)

(5%) Facilitate effective Quarterly Business Meetings

• Understand and drive franchise understanding of marketing plans and initiatives.

• Partner with Marketing Leaders and franchisees with sales planning, LSM execution and activities.

(5%) Serve as liaison between all supporting functions

• Clearly communicate company direction and reasoning to Franchisees.

• Coordinate all necessary resources in crisis situations, i.e. robbery, death, natural disaster, etc.

• Ensure franchisees support and develop company culture & core values.

• Performs other duties as assigned by supervisors.

Job Qualifications:

• At least Bachelor's degree in Management or MBA.

• At least 5 years experience in directing and leading sales/key accounts/trade marketing/ promotion team of top ten international brands or companies.

• Never give up, full of passion & commitment for excellence performance.

• Strong leadership and self-driven for results.

• High skill in developing people capabilities up to excellence level.

• Good connection and networking with the industrial bodies.

• Proficiency in English communication and presentation skills.

• Having good knowledge of retail operations and management is preferable .

• Significant overnight travel required.

• Experience in working independently with a result orientation.

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