Sutherland

Team Manager - Mortgage (Clark, Onsite)

Clark Freeport Zone, PAMPANGA, Philippines · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

*For Pooling Purposes*

Managers in this role get to:

Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

At least 2 years of Team Leader experience supporting mortgage campaigns. (Required)
Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
Excellent communication skills—able to present insights clearly in both written and verbal formats.
Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
A proactive, solution-oriented mindset with a strong sense of ownership and accountability.

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