Msxinternational

Tech Liner

Delhi, DL, India · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerMsxinternational
LocationDelhi, DL, India
Work styleOn-site
Employment typeFull-time
Employer posted1 month ago

Job Purpose:

Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.
Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
Implement process for Fix it right by initiate training programme at dealers
Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)

Principal Accountabilities:

Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
Prepare countermeasure sheet for Non F1 cases and educate dealers on same
Implement F1 good practice at dealers
Clear long pending vehicle waiting for diagnosis
Perform Deep dive in dealer process and make action plan for all negative VOC
Validate dealer level action plan and give training for further improvement
Prepare training module base on available GTSS database and need for NTL
Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
Analyse dealer requirement and support in correct diagnosis and repair
Remote online support
Dealer visits

Show full description

B.E or Diploma (Automobile/Mechanical)

8-10 years of Relevant Experience

Experience to manage multiple dealership of OEM
Expert in VOC analysis and making PDCA to impart Fix it right first-time process
National or state level winner in Technician skill contest (added advantage)
Hands on experience on vehicle diagnostic and repair
Technical knowledge on vehicle aggregates (mechanical and electrical)
Practical experience on latest vehicle technologies (CAN diagnostics, Hybrid, Electric)
Analytical and conceptual thinking
Good experience in understanding and grasping the VOC from dealers
Have experience to impart training to dealers technicians

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.