Technical Account Manager Architect - Singapore

Great communicator with team members and customers

Consulting, support, and project management skills and background

50% of the work will be case-initiated consultative support of strategic users/customers/prospects

50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)

Some onsite regional travel will be required, estimated currently at up to 35% of the time

What you will do:

Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs

Provide architectural, technical, and migration guidance and assistance

Lead projects, escalations, and meetings to enable ongoing user/customer success

Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team

Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans

Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment

Assist with hiring and mentoring new team members

Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

What you bring along:

5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles

5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")

Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data

Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.

Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).

Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams

A mindset of teamwork, global engagement, empathy, and solving challenging problems

A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet

Self-driven, curious, and eager to continuously learn and grow

Perks

Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

Healthcare - Employer contributions towards your healthcare.

Equity in the company - Every new team member who joins our company receives stock options.

Time off - Flexible time off in the US, generous entitlement in other countries.

A USD$500 Home office setup if you’re a remote employee.

Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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