Snowflake
Technical Account Manager, Observe
New York, New York, United States · Work style not stated · FullTime
USD 148,000–194,200/year
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerSnowflake
- LocationNew York, New York, United States
- Work styleWork style not stated
- Employment typeFullTime
- Employer posted
- Salary (as stated by the employer)USD 148,000 – 194,200 per year
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data.
Show full description
We’re looking for a Technical Account Manager to partner with our most strategic enterprise customers and ensure they derive sustained operational value from Observe.
This is a hands-on, post-sales technical role focused on long-term platform adoption, optimization, and technical partnership. You will work directly with SRE, DevOps, platform, and engineering teams to embed Observe into daily workflows, evolve telemetry strategy over time, and continuously improve reliability, performance, and cost efficiency.
This role is ideal for an experienced observability practitioner who enjoys being deeply embedded with customer teams, solving real production challenges, and acting as a trusted technical advisor in complex enterprise environments.
What You’ll Do
Serve as the primary technical owner and trusted advisor for assigned strategic accounts
Build deep familiarity with customer architectures, datasets, use cases, and operational goals
Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
Lead regular health checks, architecture reviews, and proactive improvement initiatives
Identify new use cases and expansion opportunities aligned to customer outcomes
Coordinate technical escalations and advocate across Support, Engineering, and Product when needed
Provide clear technical guidance during change events, scaling initiatives, and complex operational scenarios
What You’ll Bring
7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
Strong hands-on experience operating production observability platforms
Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
Ability to lead complex technical conversations with practitioners and engineering leadership
Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
A pragmatic, consultative mindset focused on solving real-world production problems
Nice to Have
Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry
Experience modernizing from legacy logging or monitoring tools to modern observability platforms
Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments
Experience influencing architecture or platform decisions in enterprise environments
Exposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps
Experience mentoring or guiding other engineers in observability best practices
How This Role Fits
Technical Account Managers ensure Observe becomes a durable, high-impact part of how customers operate and improve their systems. They translate platform capabilities into measurable operational value and deepen long-term technical trust with strategic customers.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFullTime
- Salary (as stated by the employer)USD 148,000–194,200 per year
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.