Technical Account Manager - OT Secure

Modality: Hybrid

Location: Poland (Katowice), Czech Republic (Prague) or Spain (Barcelona/Madrid)

You will report to: MANAGER, TECHNICAL ACCOUNT MANAGEMENT

Your Responsibilities:

Customer Success & Value Realization

• Develop and manage customer adoption and success plans.
• Guide customers through 30/60/90-day adoption programs following go-live.
• Help customers achieve defined cybersecurity and operational objectives.
• Translate technical platform data into meaningful business outcomes.
• Identify opportunities to improve platform utilization and customer maturity.
• Provide technical input into renewal, expansion, and strategic planning activities.

Platform Health & Technical Advisory

• Review asset visibility, vulnerability management, and data quality metrics.
• Identify risks, adoption gaps, and optimization opportunities.
• Recommend best practices for SecureOT configuration and utilization.
• Advise customers on platform roadmap alignment and operational improvements.
• Act as the technical voice for assigned customers within Rockwell Automation.

Customer Enablement

• Train customer users and administrators on SecureOT capabilities.
• Educate customers on dashboards, reporting, workflows, and platform features.
• Promote adoption of standard SecureOT reporting and best-practice operational processes.
• Build customer competency and self-sufficiency over time.

Strategic Technical Reviews

• Lead Monthly Technical Reviews (MTRs).
• Develop value-focused reporting and executive-friendly summaries.
• Present adoption progress, health metrics, recommendations, and risks.
• Partner with Customer Success Managers on Quarterly Business Reviews (QBRs).
• Track action items and technical recommendations through resolution.

Cross-Functional Collaboration

• Work closely with Customer Success, Professional Services (CPS), Support, Product Management, Sales, and Managed Services teams.
• Participate in customer onboarding and transition activities.
• Ensure successful handoff from deployment teams into steady-state operations.
• Escalate recurring customer challenges and enhancement opportunities to Product Management.

The Essentials – You Will Have:

• Bachelor's degree.

The Preferred – You May Also Have:

• Bachelor's Degree in a technology-related field.
• 2+ years of experience with Kibana or other similar visualization tools – Proficiency in creating dashboards and visualizations using Kibana or equivalent software.
• Experience leveraging reporting and visualization tools to support cybersecurity initiatives and compliance.
• Demonstrated ability to interact directly with clients to meet project timelines and defined scope of work.
• Ability to translate complex technical topics and data into clear, non-technical language for diverse audiences.
• 2+ years of experience delivering training sessions to clients on product usage.
• Proven track record of working with both our teams and external clients.
• 2+ years of experience with operational or in an OT environment.
• Professional level speaking experience in either Spanish or Portuguese

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.