Technical Account Manager

As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the company’s Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client’s journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.

You will:

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
• Facilitate visibility into company’s product roadmap to help educate and engage customers
• Assist with over-the-shoulder configuration help on features and flows
• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
• Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
• Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
• Engage in the escalation and priority of support tickets created by clients in the program as needed
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements
• Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

You have:

• Understanding of Java and knowledge of web technologies
• Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
• Strong verbal and written communication skills
• Strong organizational skills
• Experience with SFDC or equivalent CRM systems
• Ability to manage proactive and reactive tasks effectively
• Proven track record in managing relationships with large enterprise clients
• Experience with Identity Management, Access Management or Federation
• On-call may be a requirement for this position

You have an advantage if:

• Experience with Ping Identity solutions and APIs
• Experience with Windows and Linux operating systems
• General networking knowledge of protocols like HTTP/S, TCP/IP
• General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
• Bachelor’s Degree in Computer Science or equivalent experience

Salary Range

$120,000 to $140,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.