Technical Client Services Manager

This position requires a strong blend of customer service, project management, technical problem-solving, and stakeholder management skills within a fast-paced financial services or technology environment.

Responsibilities

Serve as the primary client contact, building strong relationships with stakeholders, leading meetings/reviews, and managing inquiries, escalations, and support requests with timely resolution

Lead end-to-end client implementations, onboarding projects, and product rollouts while managing timelines, milestones, risks, dependencies, and stakeholder communications

Coordinate system and API integrations, including requirements gathering, technical coordination, testing, troubleshooting, and go-live activities across client and internal platforms

Act as the primary escalation point for complex issues, performing root cause analysis and coordinating corrective actions across application, integration, and data layers

Drive UAT, validate business requirements, support release coordination, and ensure successful production deployments with proper documentation

Gather and translate client requirements into functional/technical specifications, collaborating with product and development teams on enhancements

Monitor system health and service delivery metrics, identify recurring issues, and recommend preventive measures and process improvements

Participate in business transformation and automation initiatives while maintaining accurate documentation for governance and audit purposes

Your Profile

Bachelor's degree in Business, Finance, IT, Computer Science, Engineering, or related field with 5+ years in technical project management, client services, implementation, or technical support within financial services/fintech/technology

Proven experience managing client-facing projects, implementations, integrations, and support engagements from initiation through completion

Strong experience with API integrations, client onboarding, testing, and technical implementations; solid understanding of software delivery lifecycles and production support

Strong troubleshooting/problem-solving skills with SQL proficiency for data analysis; ability to read application code (Java/C) preferred

Familiarity with system integrations, APIs, data flows, enterprise architectures, ticketing systems, project management tools, and CRM platforms

Mandatory: Professional fluency in Mandarin, Japanese, and English (spoken and written)with ability to communicate effectively across multilingual stakeholders

Excellent stakeholder management, communication, and organizational skills with ability to manage multiple priorities and work independently across global teams

Preferred:Experience in financial markets, securities, post-trade operations, proxy services; knowledge of project methodologies; exposure to cloud technologies and enterprise implementations

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.