Technical Consultant (Upgrades), Customer Success

PURPOSE

The Customer Success organization is responsible for driving the successful adoption, expansion, and long-term value realization of Centric Software solutions within our existing customer base, ensuring high levels of customer satisfaction and retention.

As a Technical Consultant, you will provide technical expertise across the Centric Software portfolio, primarily Centric PLM. You will support customers after their initial implementation by maintaining, upgrading, and optimizing their solutions while ensuring alignment with Centric best practices and product capabilities.

This position reports to the Technical Team Lead, Customer Success. Following successful onboarding, the reporting line may transition to the Upgrade Manager, Customer Success.

SCOPE

• Central Europe region
• Existing customer base
• Post-implementation customer engagement
• Upgrade and modernization projects
• Occasional travel within Europe

KEY RESPONSIBILITIES

Technical Consulting & Analysis

• Analyze customer system configurations, integrations, IT landscapes, and data usage to identify technical risks, issues, and improvement opportunities
• Provide technical recommendations based on Centric best practices and product capabilities
• Support technical workshops, reviews, and presentations as required
• Investigate and troubleshoot complex technical issues

Upgrade Delivery

• Collect and validate customer environments and data packages required for upgrade preparation
• Refactor and optimize customer configurations for new product releases
• Execute upgrade activities and support technical delivery throughout the upgrade lifecycle
• Support User Acceptance Testing (UAT), hypercare, and post-upgrade stabilization activities
• Ensure upgrades are delivered according to quality standards and best practices

Collaboration

• Work closely with Customer Success teams, Upgrade Managers, Business Consultants, Support, Cloud Operations, and R&D
• Provide feedback to Product Management and R&D regarding product improvements and customer requirements
• Share technical knowledge, lessons learned, and best practices across internal teams and partners
• Maintain compliance with company policies, quality standards, and code of conduct

REQUIRED SKILLS & EXPERIENCE

Technical Expertise

• Deep knowledge of Centric 8 functionality, configuration, and upgrade processes
• Strong understanding of PLM solutions and enterprise software environments
• Experience in several of the following areas:

• Configuration and customization
• Data migration and transformation
• XML, REST APIs, SQL
• Message Queuing (AMQP)
• Data cleansing and data quality
• SSO and identity management
• VPN and networking concepts
• Node-based data structures
• Upgrade planning and execution
• High Availability (HA) and client-server architectures

Professional Skills

• Strong analytical and problem-solving abilities
• Effective communication and presentation skills
• Ability to work across multiple teams and manage competing priorities
• Organized, proactive, and detail-oriented

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
• 5–10 years of experience in a Technical Consultant, Integration Consultant, Technical Support, or similar role within a PLM or enterprise software organization
• Experience with Jira, Confluence, Bitbucket, or similar tools
• Fluent English (written and spoken); German preferred
• Willingness to travel occasionally to customer locations across Europe

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.