TSYS

Technical CSR 1

Philippines · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Responsibilities:

In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.

Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.

Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.

Stay current with all equipment options, features and functions as it relates to the vendor/product.

Meet or exceed production, quality, and attendance objectives of the department.

Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.

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Education:

Experience, Knowledge and Skills:

Ability to work rapidly, independently and accurately under pressure to meet departmental goals.

Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.

Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.

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