Technical Customer Engineer II

Essential Job Duties and Responsibilities

• Provide technical, application, and troubleshooting support to the field.

• Follow up the industrial and competitors’ technical development.

• Conduct technical training internally & externally with Product Business Unit teams.

• Work closely with sales and marketing groups to achieve corporate sales goals in alignment with corporate strategy. Communicate & feedback on customers’ requirements for new products.

• Follow up the industrial and competitors’ technical development.

• Routine management of technical affairs.

• Preparing equipment for customers attended demonstration.

• Support trade show and sales presentation.

• Strengthen technical communication with parent companies and sister companies

• Define testing plan or testing requirements with customer’s technical department or end user

• Gather and tabulate technical data and invention of dispensing processes directly for new market.

• Collect and analyze competitor’s technical data

• Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department

• Write and present test reports to both internal and external customers with clear, concise data.

• Participate and take on additional assignments and projects as required.

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Education and Experience

• Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics, Automation, or a related field.

• Fresh graduates are welcome to apply.

• Candidates with internship, project, laboratory, or hands-on experience related to semiconductor equipment, automation, electronics, mechanical systems, or dispensing technology are preferred.

• Previous experience in the semiconductor, SMT, electronics, automation, or related industries is a plus.

• Experience working in a multinational company or customer-facing environment is a plus.

Skills and Abilities

• Basic to good English communication skills, with the ability to communicate with overseas colleagues and customers.

• Good interpersonal and communication skills.

• Strong analytical and problem-solving abilities.

• Basic computer skills and willingness to learn new software and technical tools.

• Basic understanding of mechanical, electrical, electronic, or automation systems.

• Willingness to travel and work at customer sites when required.

• Logical thinking and a team-oriented mindset.

• Outgoing, responsible, self-motivated, open-minded, and willing to learn.

• Strong sense of responsibility and accountability.

• Able to work independently while also working effectively as part of a team.

Travel Required

· Estimated 70%