Technical Customer Success Engineer - Spur

About the Role

We’re looking for a Technical Customer Success Engineer to help our customers succeed with AI-driven testing in real production environments. This is a hands-on, technical role for someone with a Technical background who wants to work closely with customers, obsess over metrics and drive product growth.

You’ll start by shadowing experienced Solution Engineers, working closely with our Account Executives, and gradually take ownership of customers, pilots, and test strategies.

If you enjoy solving real-world problems, love direct customer interaction, and are excited to learn fast, this role is designed to grow with you.

What You’ll Do

Work directly with customers to help them adopt and succeed with Spur’s AI-driven testing platform

Author, maintain, and improve AI-powered test flows for customer applications

Debug failed tests and investigate AI agent behaviors in customer environments

Support pilots and production usage by improving test reliability and coverage

Monitor and track customer activity, engagement and relay product feedback to design and engineering teams

Translate customer intent into effective prompts and workflows

Partner with Account Executives during onboarding, demos, and spurring sessions

Provide clear technical explanations to both technical and non-technical users

Feed real-world learnings back into product and engineering to drive platform improvement

Gradually take full ownership of customer accounts and lead technical conversations

What Makes This Role Unique

Work at the intersection of AI, QA/test automation, and customer-facing engineering

Shape how AI agents behave in production by designing, debugging, and optimizing tests

Not a static role: you’ll go far beyond supporting software and play a direct part in shaping customer outcomes

Early and deep exposure to both prompt engineering and real-world use cases

What Success Looks Like

First 3 months: Shadow Solution Engineers, write and debug tests, support customer pilots, and develop deep understanding of Spur

By 6 months: Independently own customer pilots or accounts, improve coverage and reliability, debug complex issues, and suggest workflow enhancements

By 9–12 months: Operate as a Solution Engineer, lead technical conversations, own customer test strategy, and influence product and AI behavior through customer feedback

What We’re Looking For

We value mindset and fundamentals over perfect resumes.

Must Have:

3–4 years experience in Customer Success Roles

Comfort with Technical Concepts

Customer Obsession & Being able to handle multiple accounts and context switch

Strong understanding of web applications and browser behavior

Clear communication skills and empathy for customers

Curiosity and willingness to learn new tools, processes, and AI concepts

AI Comfort - We are an AI first company and use AI in every aspect of our workflow and GTM team

Nice to Have:

Automation experience with any framework

QA / Testing Experience

Basic scripting knowledge or eagerness to learn

Exposure to CI/CD or API testing

Interest in AI, LLMs, or prompt engineering

You don’t need to be an AI expert—you need an appetite to learn and help customers thrive.

Compensation & Benefits

Equity package

Benefits offering (Gym & Wellness Stipends, Meal Stipends, OffSites)

In-person role based in our NYC office

Spur is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical or mental disability, marital status, sexual orientation, gender identity or expression, or any other protected status.