Technical Customer Support Specialist

Support order entry to ensure alignment with the quoted scope and customer requirements through the following activities;

Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities:

Clarify technical questions from production;

Analyze possible material substitutions;

Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow;

Provide training for internal and external customers on EagleBurgmann products;

Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment;

Maintain safe, clean, and organized working conditions;

Observe and follow the Group’s Values and Principles, serving as a role model for colleagues;

Perform other related activities.

Qualifications:

• Technical degree in Mechanics, Mechatronics, or a related field.
• Microsoft Office suite
• General technical product knowledge
• Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS
• Technical drawing interpretation.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

EagleBurgmann Industries LP