Technical Delivery Manager

What success looks like in this role:

• Team Coordination & Status Tracking; Regularly engage with Team Leads to gather updates on project progress, risks, blockers, and overall team performance to ensure timely and effective delivery.
• Client Collaboration & Process Improvement; Work closely with clients to identify opportunities for process enhancements, drive continuous improvement initiatives, and align delivery practices with client expectations.
• Stakeholder Communication Cadence; Maintain a regular communication cadence with the Account Manager to review project health, discuss strategic priorities, and address any concerns proactively.
• Resource Forecasting & Planning; Develop and maintain accurate resource forecasts for ongoing and upcoming projects in the pipeline, ensuring readiness for new engagements.
• Scope & Resource Alignment; Review project scope of work and ensure appropriate resource allocation and skill alignment to meet delivery requirements efficiently.
• Escalation Management; Actively participate in handling escalations, provide timely updates to clients, and drive resolution by coordinating with internal teams.
• Financial Oversight & Optimization; Monitor resource financials, including utilization and cost efficiency, and implement optimized resource planning to maximize profitability and delivery effectiveness.
• Oversees Technical Project / Program Management processes and teams.
• Manages work associated with small- to mid-sized projects of limited complexity.
• Works with project teams to define scope, objectives and deliverables, ensuring alignment with business goals.
• Develops or manages development of project plans, including timelines, milestones and resource requirements.
• Ensures effective integration and alignment of cross-functional teams (i.e., comprising developers, engineers, business analysts, etc.).
• Serves as a primary point of contact for clients, stakeholders and internal teams.
• Manages client expectations and ensures provision of regular updates and status reports.
• Handles escalations and proactively troubleshoots issues to avoid project delays.
• Identifies potential project risks and ensures that risk management practices are implemented in all project phases.
• Monitors project budgets, including expenses for technology, personnel and other resources, providing updates to management and stakeholders on a regular basis.
• Ensures that project management practices are performed in line with established company and industry methodology.
• Performs post-project reviews to ensure achievement of business objectives.
• Provides effective performance reporting for customers and management.