Technical Onboarding Specialist

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with the global impact we build. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets.

With this position we offer

Join the FinTech Client Success organization, an integral part of Nasdaq’s growth and success. Our mission is centered around continuously improving customer experience, ensuring that our clients optimally utilize Nasdaq's world-leading platforms and services to achieve their desired business outcomes. We believe in advancing and powering economic progress for all, and our dedication to this purpose is reflected in our investments in new capabilities, including cloud and AI, as well as top-tier talent.

Role Responsibilities

Client Engagement:

Effectively conduct regular meetings with customers from post-sales to go live.

Establish strong relationships with key stakeholders to ensure customer happiness and retention.

Prepare and deliver tailored project plans to the customers.

Comprehend and explain the Nasdaq Data Specifications to the customer.

Understanding client requirements and drafting change requests to best suit their needs.

Implementation:

Assist customers in data mapping and exchange specific queries.

Perform data quality tests on customer data and work closely with the customer to resolve issues.

Set up the application configurations as per the customer requirements and data quality.

Preparation of customer sign-off document and go-live activities at the end of the UAT testing.

Implement changes as per the change request document and perform vital testing to ensure the changes are working as expected.

Team coordination:

Work closely with functional analyst, sales, support & development teams to ensure smooth onboarding for all the new clients.

Work closely with customer and functional analysts on requirement gathering, analysis and drafting of change request documents.

Planning and Reporting:

Provide weekly project status reports to internal and external stakeholders.

We expect you to have:

In-depth expertise in Capital markets, UNIX & Customer Management.

At least three years of experience in the Capital Markets domain with exposure to multiple products like Equities, Future, Options, etc.

Demonstrated ability working on Unix / Linux commands from basic to sophisticated

Prior experience working on version control tools like GIT.

Understanding of regular expressions.

Ability to communicate clearly and professionally at all levels.

Ability to work in a fast-paced environment and meet tight deadlines.

Outstanding customer management & negotiation skills.

Education: Any Engineering degree or equivalent experience

It would be great if you

Understanding of OTC markets like Forex, Fixed Income etc.

Understanding of trading protocols like FIX, Omnet etc

Does it sound like you?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.