Technical & Product Performance Support Officer

Job Description:

About the Role

Reporting to the Technical Manager – Salmonids and working closely with the Product Manager – LifeStart & Prawn, you will support salmonid customers while assisting with product lifecycle activities, R&D delivery, and commercial initiatives.

You will act as an important link between customers and internal teams, ensuring customer needs, technical requirements, and product performance activities are effectively supported.

Key Responsibilities

Customer Account Support

Support customer account plans and routine customer engagements.

Assist with technical sampling and data collection activities.

Prepare customer reports and performance summaries.

Help maintain strong customer relationships through responsive and professional support.

Support delivery of contractual commitments and customer outcomes.

Product Development & R&D Support

Assist with the planning and execution of R&D trials.

Support implementation of new products and product improvements.

Maintain product documentation and technical records.

Contribute to product lifecycle management activities and innovation projects.

Data Analysis & Reporting

Analyse fish performance, trial, and production data.

Prepare accurate reports and technical summaries.

Provide insights to support customer, technical, and commercial decision-making.

Support internal and external stakeholders with data-driven recommendations.

Market Intelligence & Commercial Support

Monitor industry trends and competitor activity.

Gather customer forecasts and market insights.

Support commercial teams with relevant technical and market information.

Contribute to initiatives that strengthen customer intimacy and business performance.

Safety, Quality & Compliance

Demonstrate a strong commitment to safe work practices.

Support WHS initiatives and continuous improvement activities.

Ensure activities are conducted in accordance with Nutreco and Skretting safety, quality, and environmental standards.

Identify and escalate risks that may impact customer outcomes or business performance.

What We're Looking For

Essential

Tertiary qualification in Aquaculture, Animal Nutrition, Animal Science, Animal Health, or a related discipline.

Current Driver's Licence.

Strong analytical and problem-solving skills.

Excellent communication and stakeholder engagement capability.

Ability to work collaboratively across functions and teams.

Desirable

Exposure to or experience in finfish aquaculture.

Understanding of fish nutrition, fish health, feed performance, or aquaculture production systems.

Experience supporting research, trials, or technical projects.

Commercial awareness and understanding of customer needs.

Who Thrives Here?

People who succeed at Skretting don't simply complete tasks—they take ownership of outcomes.

You'll be someone who:

Takes ownership and follows through on commitments.

Is curious and committed to continuous learning.

Uses data and insights to solve problems and improve performance.

Builds trusted relationships with customers and colleagues.

Collaborates effectively across different teams and disciplines.

Demonstrates commercial awareness and understands the value of customer partnerships.

Creates an environment where people feel safe to speak up, contribute ideas, raise concerns, and learn from one another.

Has the courage to challenge thinking, seek better ways of working, and help drive positive change.

What's Involved

This role includes:

Office-based work and regular computer use.

Travel to customer sites throughout Tasmania.

Participation in customer visits, sampling activities, and field-based work.

Occasional manual handling, including lifting feed bags up to 20kg and fish up to 5kg.

Why Join Skretting?

As a global leader in aquaculture nutrition, Skretting is committed to innovation, sustainability, and helping feed a growing world responsibly.

In this role you'll have the opportunity to:

Build technical expertise within a world-leading aquaculture business.

Work directly with customers and industry experts.

Contribute to research, innovation, and product development.

Develop commercial and business knowledge.

Gain exposure across technical, product, and customer-facing functions.

Join a culture that encourages learning, growth, and ownership.

Be part of a company where your ideas, initiative, and contribution genuinely matter.

If you're looking for a career where you'll be trusted to contribute, encouraged to grow, and empowered to make a difference, then it's time to Own It.

Our organisation:

Skretting is a global leader in providing innovative and sustainable nutritional solutions and services for the aquaculture industry. Skretting has production facilities in 18 countries on five continents to manufacture and deliver high quality feeds from hatching to harvest for more than 60 species. The total annual production volume of feed is close to 2.5 million tonnes. Our mission is Feeding the Future.

Equal Opportunity Employer:

Skretting is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Skretting is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.