Technical Project Manager (Data Center Operations)

KEY RESPONSIBILITIES:

Project & Site Activity Management
• Track and manage all site activities across multiple data center locations.
• Maintain project schedules, milestones, and deliverables to ensure successful execution.
• Monitor project progress and identify potential delays or issues.
• Coordinate implementation activities, maintenance windows, and service delivery initiatives.
Resource & Headcount Management
• Track project level of effort (LOE) for all assigned projects and service initiatives.
• Monitor resource allocation and utilization across multiple workstreams.
• Maintain headcount tracking and forecasting for operational and project requirements.
• Assist management with workforce planning and staffing recommendations.
Risk & Issue Management
• Identify, track, and manage project risks, issues, challenges, and dependencies.
• Develop mitigation and contingency plans to minimize project impacts.
• Escalate critical risks and operational concerns to leadership as required.
• Maintain risk and issue logs throughout the project lifecycle.
Reporting & Documentation
• Produce and distribute daily, weekly, and monthly project status reports.
• Develop executive dashboards and KPI reports for leadership and clients.
• Track project financials, resource utilization, milestones, and service performance metrics.
• Maintain accurate project documentation and records.
Client & Stakeholder Management
• Work collaboratively with client project managers, client technical staff, and internal teams.
• Facilitate project meetings, status reviews, and operational discussions.
• Provide clear communication regarding project progress, risks, and deliverables.
• Build strong relationships with customers and stakeholders to ensure high levels of satisfaction.
Operational Support
• Support managed services operations and service delivery activities.
• Coordinate with engineering, operations, and support teams.
• Assist with change management, incident reviews, and operational improvements.
• Ensure compliance with customer requirements and organizational standards.

Required Qualifications
• Bachelor's degree in Information Technology, Engineering, Business, or related field preferred.
• 5+ years of experience in technical project management, data center operations, managed services, or infrastructure projects.
• Experience managing multiple concurrent projects and operational activities.
• Strong understanding of data center environments, IT infrastructure, and service delivery models.
• Proven experience managing project schedules, resources, risks, and reporting.

Required Skills & Competencies
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Outstanding verbal and written communication skills.
• Ability to work effectively with clients, vendors, and cross-functional teams.
• Strong stakeholder management and relationship-building skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
Technical Skills
• Advanced proficiency in Google Workspace (Sheets, Docs, Slides, Forms, and Drive).
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
• Experience with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, ServiceNow, or similar platforms.
• Strong reporting, dashboard creation, and data analysis capabilities.

Preferred Certifications
• PMP (Project Management Professional)
• PRINCE2
• ITIL Foundation or higher
• Certified Scrum Master (CSM) or Agile certification

Success Measures
• On-time delivery of projects and service initiatives.
• Accurate resource and headcount tracking.
• Effective management of risks and issues.
• Timely and accurate reporting.
• High client satisfaction and stakeholder engagement.
• Continuous improvement of managed services operations and processes.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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