Qualys

Technical Project Manager

India · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerQualys
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted26 Jun 2026

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Technical Project Manager – Enterprise Support.

Position Summary

The TPM is a strategic customer-facing role within the Support organization responsible for managing a portfolio of 8–10 large enterprise accounts. Acting as the primary post-sales technical advocate, the TPM customers achieve maximum value from the platform through proactive engagement, issue management, product adoption, and executive-level communication.

The Support TPM serves as the bridge between customers and internal teams, including Support, Engineering, Product Management, Operations, and Sales, driving customer success, reducing risk, improving retention, and ensuring timely resolution of technical and operational challenges.

Work Schedule:7:00 AM – 4:00 PM (Morning Shift)

Show full description

Key Responsibilities

Customer Relationship & Success Management

Manage and nurture relationships with 10-12 assigned enterprise customers.

Serve as the trusted advisor and primary escalation point for customer concerns.

Develop and execute customer success plans focused on adoption, retention, and value realization.

Monitor customer health, satisfaction, and engagement to identify risks and opportunities.

Technical Oversight

Understand customer environments, business objectives, infrastructure, and use cases.

Lead Weekly Status Reviews (WSRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).

Provide guidance on best practices, integrations, and platform usage optimization.

Escalation & Incident Management

Own and drive resolution of critical support escalations and high-priority incidents, and long-pending issues

Coordinate cross-functional teams, including Support, Engineering, QA, Product Management, and Operations.

Ensure timely communication, stakeholder alignment, and adherence to resolution timelines.

Facilitate Root Cause Analysis and post-incident reviews for major customer-impacting issues.

Customer Advocacy & Executive Reporting

Represent the Voice of the Customer internally and advocate for customer requirements.

Track feature requests, product feedback, and enhancement opportunities.

Prepare executive-level reports highlighting account health, open risks, escalations, adoption metrics, and success outcomes.

Identify renewal risks and collaborate with Sales on retention and expansion opportunities.

Operational Excellence

Track customer commitments, deliverables, support cases, and project milestones.

Maintain accurate account documentation, action plans, and customer success records.

Drive accountability across internal teams to ensure customer commitments are met.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

5+ years of Customer Success, Technical Account Management, Enterprise Support, or related customer-facing experience.

5+ years of experience in SaaS environments.

Strong understanding of enterprise IT infrastructure and security concepts.

Experience managing enterprise customers and complex technical escalations.

Excellent verbal, written, presentation, and stakeholder management skills.

Ability to communicate effectively with both technical teams and executive leadership.

Strong project management, prioritization, and organizational skills.

Preferred Qualifications

Experience in Cybersecurity, Vulnerability Management, Compliance, or Risk Management domains.

Familiarity with PCI-DSS, NIST, Vulnerability Management, Web Application Security, or Cloud Security.

Certifications such as Security+, PMP, CISM, CISSP, ITIL, or equivalent.

Prior experience with enterprise security platforms and customer success methodologies.

Success Metrics

Customer Retention and Renewal Rate

Customer Health Score

Product Adoption and Utilization

Escalation Resolution Effectiveness

Customer Satisfaction (CSAT)

Reduction in Revenue Risk

QBR/MBR Completion and Customer Engagement

Executive Stakeholder Satisfaction

This version positions the role clearly within theSupport team, emphasizestechnical ownership,enterprise account management, and differentiates it from a traditional Customer Success role by highlightingescalation management, incident ownership, and technical advocacy.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.