Sika

Technical Service Manager – Industry

Istanbul, İstanbul, Türkiye · On-site · Full-time

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About the role

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EmployerSika
LocationIstanbul, İstanbul, Türkiye
Work styleOn-site
Employment typeFull-time
Employer posted6 days ago

Serve as the primary technical support partner for the Industry Target Market Sales team throughout Türkiye.
Lead, develop, and manage the Technical Service team, ensuring high levels of technical competence and customer support.
Provide technical expertise in adhesive, sealing, and related chemical solutions across the Industry Target Market portfolio.
Identify and recommend the most suitable product solutions based on customer requirements and application needs.
Ensure the execution, monitoring, and reporting of product testing activities in compliance with Sika's global quality standards and procedures.
Act as a liaison between Sales, Customers, and Sika Corporate functions whenever technical support and coordination are required.
Plan and deliver product application, technology, and innovation training programs for customers and internal teams.
Conduct on-site investigations and prepare technical reports related to customer complaints, product performance issues, and field observations.
Support new product evaluations, validation processes, and customer implementation projects.
Contribute to continuous improvement initiatives by providing technical insights and market feedback.

Show full description

Bachelor's degree in Chemistry, Metallurgical and Materials Engineering, Chemical Engineering, Materials Science, or a related discipline.
Strong technical expertise and market knowledge, with the ability to understand customer requirements and industry applications.
Proven experience with chemical solutions, particularly adhesives, sealants, and related technologies.
Previous experience in technical service, application engineering, product development, or a similar technical customer-facing role is preferred.
Excellent analytical, problem-solving, and technical communication skills.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

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