Technical Service Specialist

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

TheTechnical Support Specialistposition is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.

Scope of Responsibilities:

• Respond to all field service calls promptly and communicate effectively with customers. Complete assigned instrument upgrades and complete documentation within approved time periods.
• Perform all administrative tasks in a timely manner & keep manager informed of any issues arising. Complete all Quality associated tasks within approved time periods.
• Аctively participate in service meetings.
• Мaintain spare parts inventory accurately & minimize unnecessary parts usage.
• Сomplete Service reports for each call, and ensure that data entered into Contact Management System is accurate and appropriate. Ensure Service report is left with customer.
• Work together with the customer service team to achieve outstanding customer service.

Key Success Factors

• Ability to manage resolution of complex technical customer issues.
• Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
• Ability to integrate, engage and collaborate within cross-functional teams.
• Demonstrated ability to balance between technical skills and customer interfacing skills.

• The Technical Support Specialist collaborates with cross-functional teams, including Technical Applications Specialist, Sales, as well as Global Service teams to achieve business and customer goals.

Requirements

• Bachelor’s degree in engineering, life sciences or related technical discipline. (preferably with Intern experience in the field of study)
• From 2 years’ experience with troubleshooting and instrument repair and maintenance (preferably with laboratory equipment)
• English - from upper-intermediate level

The stated job description, as well as the list of job requirements, is not complete.

This position opens for staff replacement.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab

LOCATION:

Russia > Moscow : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 15 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable