AspenTech
Technical Support Engineer
United States · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerAspenTech
- LocationUnited States
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Technical Support Engineer supports customers by resolving standard and moderately complex technical issues with increasing independence. This role has mastered routine support tasks, applies judgment within defined guidelines, and is expanding technical depth across products and customer use cases.
Technical Support Engineer contribute meaningfully to team outcomes, support cross functional collaboration, and may provide informal guidance to newer team members.
Show full description
Your Impact
Customer Support & Issue Resolution
- Troubleshoot and resolve standard to moderately complex technical and engineering issues reported by customers.
- Apply analytical skills to identify root causes and recommend appropriate solutions.
- Manage assigned support cases independently within established processes and SLAs.
- Escalate issues as appropriate, providing clear technical context and investigation findings.
Technical Expertise & Enablement
- Build working knowledge across assigned DGM products and solution areas.
- Assist with customer onboarding, configuration support, and basic system reviews.
- Contribute to knowledgebase articles, runbooks, and troubleshooting documentation.
- Participate in product testing, validation activities, or internal improvement initiatives.
Collaboration & Growth
- Collaborate effectively with Engineering, Product, Services, and peer support engineers.
- Provide informal guidance or assistance to P1 engineers as needed.
- Communicate technical information clearly to both technical and non‑technical audiences.
- Continuously identify opportunities to improve customer experience and support efficiency.
What You'll Need
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field.
- 2–5 years of relevant professional experience in technical support, engineering, or software environments.
- Demonstrated ability to troubleshoot software and system‑level issues.
- Strong organizational skills and ability to manage multiple priorities.
- Effective written and verbal communication skills.
- Willingness to travel occasionally (typically less than 25%).
- Ability to work onsite in Medina, MN at least 4 days a week.
Work Authorization
AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
#LI-AA2
The salary range for this role is $70,700.00 - $88,400.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
Customer support jobs in United States
ROLIVA currently lists 190 open roles like this in United States.
Employers hiring for this
- KLA30 open roles
- Motorola Solutions11 open roles
- HP10 open roles
- Aristocrat4 open roles
- AspenTech4 open roles
Top skills asked for
Listings whose description mentions each term. A mention is not a requirement.
- SQL33 postings
- Salesforce24 postings
- Excel19 postings
- Jira19 postings
- Python19 postings
- Machine learning17 postings
- Azure16 postings
- AWS14 postings
Advertised salary for this role here
These are advertised ranges, not what people are paid.
- USD a year, after annualising52,000–220,000 (17 listings, 14 employers)
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked