Technical Support Engineer I

Education:

• Bachelors or college degree in business and/or technical related field or equivalent experience is strongly preferred.

Experience:

• Minimum of 1+ years of customer support and help desk experience, with at least some experience with providing Technical Support to global customers is required.
• Strong understanding of Active Directory.
• Advanced knowledge of networking concepts and devices.
• Troubleshooting network issues with ifconfig, ping, tracert, nslookup, netstat,etc.
• Understanding of PKI concepts, including key management, certificate lifecycle management, and trust models.
• Deep understanding of TLS/SSL protocols, cipher suites, and best practices for secure configurations.
• Configuring SSL/TLS settings on firewalls and load balancers (e.g., F5, HAProxy).
• Understanding of SSL offloading and re-encryption.
• Proficiency in managing certificates using tools like MMC (Microsoft Management Console)
• Expertise in OpenSSL, Java Keytool, CertUTIL, CertReq commands.
• Experience/Working with servers like Internet Information Services (IIS), Apache, Tomcat, NGINX, etc.
• Working Knowledge of ACME clients like certbot, win-acme, lego, etc.
• Proficiency in using tools like Wireshark or similar network analysers.
• Familiarity with support/service desk tools and browser developer consoles.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Strong communication and organization skills, with attention to detail and must be able to multi-task.
• Superior customer service and phone mannerism are required to handle the support of Sectigo’s customer base.
• Experience working with large and enterprise accounts and customers across different geographies.
• Knowledge of corporate environment.
• Knowledge of Sectigo products and services, including policies and procedures.
• Computer literacy skills must include the use of e-mail, databases, and word processing applications.
• Excellent interpersonal and organizational skills.
• Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
• Excellent verbal and written communication skills.
• Must have the ability to thrive in a fast-paced and global environment while applying existing skill sets and training to increase knowledge base.
• Must be able to work shift work Monday through Friday including holidays based on business needs and possible Weekends and after hours.
• Must be willing to carry the after-hour Support pager.

Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.