Technical Support Engineer, Kasten

We are now looking for a Technical Support Engineer for Kasten.

What You’ll Do

• Effectively work across organizations including engineering, sales, and product management teams
• Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
• Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
• Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
• Participate in weekend and holiday coverage rotation
• Ability to manage time efficiently, balancing tasks and priorities

What You’ll Bring

• 3+ years of related technical and customer facing experience
• Excellent communication skills in both oral and written form
• Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
• Experience in Linux administration
• Experience with Docker and Kubernetes management
• Foundation knowledge of bash or similar Linux scripting languages
• Experience with software development life cycles and upgrade patterns
• BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field

Bonus Skills

• Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
• Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
• Kubernetes certifications (CKA or CKAD)
• Previous startup experience

What You’ll Get

• Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services
• Wellbeing & Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services
• Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families
• Paid Time Off & Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
• Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments
• Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.