TOMRA

Technical Support Engineer

Singapore · Remote (restrictions not stated) · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerTOMRA
LocationSingapore
Work styleRemote (restrictions not stated)
Employment typeFull-time
Employer posted12 days ago

2. Role Summary:

The Technical Support Engineer (PXP) is a growth role for developing local technical expertise in TOMRA RVM products in Singapore. The successful candidate will receive structured training, coaching, and hands-on experience to progressively develop into a local product expert. The role supports product performance, service efficiency, and customer experience by learning the TOMRA systems and products, providing practical technical support, preparing documentation, supporting training, and collaborating with TOMRA R&D teams in China to resolve technical issues and continuously improve product performance.

3. Key Responsibilities:

Product & Technical Support: Grow into the local technical reference for TOMRA RVM products by supporting installation, configuration, troubleshooting, and technical case follow-up.

Escalation & R&D Link: Support technical escalations by preparing clear fault documentation, raising and managing service desk cases, working closely with TOMRA's R&D teams in China to investigate and resolve issues, and building local expertise through knowledge sharing and lessons learned.

Show full description

Recognition & Digital Tools: TRMS backoffice, configuration files, and local parameters as part of operational support.

Performance & Improvement: Monitor machine performance and service trends, identify repeated issues, and support corrective and preventive improvements.

Training & Documentation: Prepare and improve user guides, checklists, training material, and technical instructions; support knowledge sharing with technicians, Service Operation Centre users, and other stakeholders.

Deployment & Market Feedback: Support machine deployments, pilot installations, and product introductions while building stronger market and product knowledge.

Safety & Compliance: Follow TOMRA SAFE standards, local HSE requirements, and incident/hazard reporting obligations.

Required Qualifications and Skills:

Basic technical understanding and a strong motivation to develop into a local TOMRA RVM product expert.
Curious, hands-on, and comfortable applying a structured problem-solving approach when investigating and resolving technical issues.
Ability to analyses machine data, service trends, recognition performance, and operational KPIs to identify root causes and improvement opportunities.
Eagerness to learn new systems, tools, and product knowledge through hands-on experience, coaching, and TOMRA training programs.
Strong communication skills, with the ability to explain technical concepts clearly to technicians, customers, support teams, and internal stakeholders.
Well-organized, customer-focused, and safety-conscious, with the ability to prepare clear documentation, incident summaries, and operational reports.
Strong written and spoken English and Mandarin communication skills to support collaboration with regional stakeholders and technical teams.

Education & Experience

Diploma or Bachelor's Degree in Engineering, Mechatronics, Electronics, Mechanical Engineering, or a related discipline.
Fresh graduates and candidates with 1 to 2 years of relevant technical, engineering, service, or product support experience are encouraged to apply.
Experience in technical support, field service, equipment maintenance, industrial automation, or related industries would be an advantage.

To help us get to know you better, we encourage you to submit a cover letter describing your motivation for the role, why you would like to join TOMRA, and the value you believe you can bring to the team.

Position Availability: Immediate

Probation Period: 3 months

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.