Technical Support Engineer

Duties & Responsibilities

• Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
• Use remote diagnostic tools to troubleshoot mechanical, electrical, and hydraulic issues on CNC laser cutting machines
• Work with applications, engineering, production, and other internal teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly and accurately, including mission reports, expense reports, and safety records.
• Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
• Travel up to 50% as needed to support customers, including overnight and occasional weekend trips.

Experience & Education

• Mechanically inclined
• Prior troubleshooting experience
• Experience in a manufacturing, sheet metal, or technical service environment is preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment
• Comfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.
• Strong communication skills and a customer-focused mindset.
• Ability to organize your schedule, manage multiple priorities, and work independently.
• A valid driver’s license with a clean driving record.
• Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.

Pay & Benefits

• Retirement: 401(k) with generous company match

• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.

• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning

• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources

• Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays

• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage

• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children

Pay Range:$34.41 to $57.56

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.