FLIR

Technical Support Specialist

United States · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerFLIR
LocationUnited States
Work styleWork style not stated
Employment typeFull time
Employer posted14 Sep 2026

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

The Product Support Specialist role for the US Raymarine Technical Support department is mainly responsible for fielding calls, CRM cases, and providing in-person support and training throughout the Americas’ region of the world. This role is integral to how Raymarine operates its business and is about building relationships, solving complex challenges, and ensuring customers worldwide can rely on our innovative technology. You will work in the Hudson, NH office, in our top-tier support group, solving the problems escalated from the Americas’ region. You will act as the last line of defense for a wide range of business and end customers. A background in technical product support, the marine industry, and/or supporting SAAS is preferred.

Show full description

Primary Duties & Responsibilities:

Taking escalated support phone calls and resolving appropriately with clear and professional communication

Raymarine and FLIR Maritime thermal products, specifically

Managing CRM cases with high volume and rapid response time expectations
Performing in-person training and limited field service work
Work closely with in-house and field service to manage the customer support after-sales lifecycle
Provide real-world feedback to engineering teams, enabling enhanced product improvements
Develop into a subject matter expert (SME) across all product ranges
Additional assigned duties

Job Qualifications:

Electronics technical know-how, marine industry a plus
Technical troubleshooting background, preferably in a technology company
Strong analytical and problem-solving skills
A self-starter, team player, who’s adaptable and able to operate in ambiguous scenarios
Windows OS Experience, e.g., Office, Teams, etc.
CRM & VOIP Experience, e.g., Salesforce, Hubspot, Aircall, Nice InContact, etc.
Remote customer support experience, e.g., AnyDesk
Able to work under pressure and cross-functionally
Ability to travel, up to ~30% annually
Familiarity with leveraging AI tools
HS Diploma, or GED required. University and advanced degrees preferred

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

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