Carousell Group

Telesales Representative - Contract 12 months

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Hybrid · Contract

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCarousell Group
LocationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work styleHybrid
Employment typeContract
Employer posted11 days ago

As a Telesales Executive (Tele Marketer) with Mudah Certified, you will play a key role in our mission to become Malaysia’s largest digital dealer. You will connect with car buyers and sellers via phone, WhatsApp,to build trust, recommend the right cars, and close transactions fully online. This role demands strong communication skills, automotive knowledge, and the ability to convert leads into successful sales without face-to-face interactions.

Key Responsibilities

1. Lead Engagement & Conversion

Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.

Execute outbound calls to warm leads

Understand customer needs (budget, preferred model, financing readiness) and provide tailored recommendations.

2. Customer Experience & Trust-Building

Build rapport through consultative, customer-first selling.
Clearly explain the value of buying with Mudah Certified (trusted dealers, warranty, transparent inspections. property agents).

Show full description

Handle objections confidently and guide customers through the complete digital purchase journey.

3. Process & Coordination

Schedule inspections, test drives, and dealer appointments via WhatsApp.
Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.

Maintain accurate, up-to-date records of leads, calls, and outcomes accordingly.

4. Compliance & Professionalism

Follow Mudah’s telesales compliance standards and protect customer privacy at all times.
Ensure full transparency in car details, pricing, and financing terms.

Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.

Skills & Requirements

Minimum 2 years’ experience in telesales, automotive, property, or field sales with a proven sales record.
Strong persuasion, negotiation, and closing skills over phone/WhatsApp.

Familiar with car market trends, pricing, and buyer psychology.
Tech-savvy with CRM systems and WhatsApp Business.

Fluent in English & Bahasa Malaysia; Mandarin is a strong advantage.

Results-driven, resilient, and able to thrive in a high-volume, target-driven environment.

able to work from office at least 3 times a week (hybrid arrangement )
able to work on rotational shift (off days can be on weekdays)
normal working hours 9am - 6pm
open to work on a 12 month contract
can be flexible in shifting and doing multiple projects

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.