Tier 1 NOC Analyst Overnight Shift

Job Description

We are seeking an Overnight Tier 1 NOC Analyst to join our team in Schaumburg, IL. In this role, you will observe and analyze system performance to support continuous uptime across critical infrastructure. You will help to provide rapid incident resolution, working in a 24x7 Network Operations Center environment during overnight shifts and weekends. Candidates bringing a Bachelor's degree or equivalent practical experience in technical customer support are encouraged to apply.

Key Responsibilities:

System & Infrastructure Monitoring

Analyze system metrics across infrastructure tools to identify potential service disruptions and help to ensure adherence to uptime agreements

Differentiate between transient issues and critical service outages to determine effective initial response pathways

Observe outage recovery through completion, verifying restoration and documenting diagnostic steps taken

Incident Management & Ownership

Drive incident management workflows to help to deliver timely resolutions within established operational standards

Take ownership of major operational disruptions, identifying, coordinating, and leveraging appropriate technical resources

Escalate complex incidents to specialized technical teams while maintaining active collaboration until complete resolution

Customer Support & Operational Collaboration

Respond to escalated service requests in a professional manner, maintaining a strong commitment to customer system needs

Coordinate cross-functional resolution efforts across internal technical teams and external service vendors

Adhere to ethical access protocols, ensuring customer system entry is limited strictly to failure evaluations and repair verifications

​Technical Expertise

Technical Literacy to analyze system alerts, navigate monitoring platforms, and support technical troubleshooting

ITIL Frameworks to align incident resolution procedures with structured operational processes

System Operations to maintain up-to-date knowledge of active applications and technical infrastructure

Professional Experience

Incident Resolution to drive technical issues toward timely completion under minimal supervision

Cross-Functional Collaboration to build strong working relationships across Engineering and Management teams

Customer Communication to address field inquiries clearly, professionally, and knowledgeably in high-urgency environments

Preferred Qualifications

Technical support experience in a Help Desk, Service Desk, or Network Operations Center (NOC) environment

Familiarity with ITIL processes and continuous improvement practices

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $60,000 - $65,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

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Basic Requirements

High School Diploma or equivalent with 2+ years of technical customer support experience

Must be a US Citizen

Must be able to pass background checks as required for certain sensitive customer systems

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.