Trade Support Executive - FXT

Role Responsibilities:

• Work with internal and external resolver teams to investigate and resolve incoming client queries, via both phone and email
• Log all inquiries, and accurately document client contact through to resolution in Salesforce CRM
• Provide clients with guidance on system functionality and workflow
• Identify and communicate urgent issues that may have associated P/L and franchise risk
• Build knowledge of the marketplace and keep up with current industry trends
• Contribute to knowledge management efforts
• Complete required trainings - regulatory and otherwise

Qualifications

Experience

• Previous customer support experience within a highly pressurized environment.
• Previous experience supporting customers by phone and email or chat.
• Previous roles supporting Capital Markets and/or Forex trading workflows.
• Knowledge of Active Directory Management and/or Infrastructure Network Engineering

Skills & Behaviors

• Problem solving: defines a problem generates solutions and evaluates and identifies the best solution to overcome the problem.
• Initiative: Identifies what needs to be done and takes appropriate action without waiting to be asked.
• Product & service knowledge: Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes.
• Customer empathy: Identifies a customer's emotional needs, understands the reasons behind that need and responds to it optimally and appropriately.
• Attention to detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Telephone proficiency: Uses effective communication, interpersonal skills and the ability to incorporate appropriate phone etiquette.
• Collaboration: Works optimally with others and adapts ways of working to achieve a common goal
• Multi-tasking and prioritization: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details.
• Work ethic: Works hard and is disciplined in completing tasks can be depended on to complete tasks of high quality within a deadline.

Reasons to work at LSEG

• Wellbeing: wellness allowance and employee assistance program
• Hybrid work model: 2 days from home, 3 days from the office
• Recognition: a culture of appreciation & recognition through a global Reward and Recognition platform
• Development: e-learning platform, tuition reimbursement, and certification sponsorship opportunities
• Charity: 2 paid days off to volunteer, company matching for qualified fundraisers and charity donations

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.