Rolls-Royce
Trainee - Customer Operations Officer
China · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerRolls-Royce
- LocationChina
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Job Description
Key Accountabilities
- Define and deliver critical customer delivery plans in accordance with Aftermarket Operations Service Lines and Value Stream policies. These will include focused accountabilities for service line needs specific to a region. This will also include the integration and execution of fleet campaign roll programmers. Use influence, VOC and local knowledge to priorities outcomes that are proactive whilst managing reactive concerns. Work directly with customers as required to achieve this.
- Support Customer Account business meetings with appropriate and standardized operational content. Cadence in-line with segmentation principles.
- Lead the EIS process for new OE and transitioned fleets to provide seamless operational readiness for customers.
- Definition, prioritization and sentencing/allocation of Services-related Customer complaints, SDFs and Customer Satisfaction metrics.
Show full description
Qualifications
- Qualified to at least degree level or equivalent industry experience.
- A good understanding of Rolls-Royce products and services.
- Extensive experience of working directly with customers and delivering to their expectations.
- Experience of operating in a complex global environment and managing multi-national teams.
- Understanding of the aviation industry is preferable.
- Project management experience.
- A digitally curious nature – experience of improving our tools and processes.
- Ability to speak Mandarin and English is essential.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Job Category
Services Customer Training
Posting Date
02 Sept 2026; 00:09
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- SeniorityIntern
- Employer posted
- Added to ROLIVA
- Last checked