Trainee Field Network Engineer

Working alongside experienced engineers, you'll gain hands-on experience supporting customers both remotely and onsite, developing valuable skills across networking, hardware support, installations and customer service.

What You'll Be Doing

As part of our Technical Services team, you'll support customers by helping to install, maintain and troubleshoot a variety of IT and networking solutions.

Your responsibilities will include:

• Assisting with the installation and support of network equipment, PCs and servers.
• Providing remote and onsite technical support to customers.
• Preparing and configuring networking equipment before installation.
• Supporting customer rollouts, upgrades, relocations and project-based installations.
• Conducting site surveys and assisting with technical documentation.
• Diagnosing and resolving hardware issues under the guidance of senior engineers.
• Visiting customer sites to replace or repair faulty equipment.
• Delivering excellent customer service and building strong customer relationships.
• Participating in an on-call rota (maximum 1 week in 3) once appropriately trained.

What We're Looking For

We're much more interested in your potential than your experience.

You may be:

• A recent college or university graduate with an interest in IT or Networking.
• Working in a Helpdesk, Retail Technology, Technical Support or Customer Service role and looking to progress.
• A career changer with a strong interest in technology.

To be successful, you'll have:

• A passion for technology and a desire to build a career in IT networking.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent communication and customer service skills.
• Confidence working independently and as part of a team.
• A positive attitude and willingness to learn new technologies.
• Good organisational skills and attention to detail.
• A full UK driving licence.

Desirable (But Not Essential)

Any exposure to the following would be beneficial, but training will be provided:

• Networking concepts such as routers, switches and Wi-Fi.
• Cisco, Aruba, HP, DrayTek, Zyxel or Netgear technologies.
• Windows PCs and hardware troubleshooting.
• IT support, Helpdesk or customer-facing technical roles.
• Relevant qualifications such as CompTIA, Cisco CCNA, BTEC, A-Level IT or equivalent.

What We Offer

• Company car and fuel card.
• Paid overtime and on-call allowance.
• AXA Health Insurance and Dental Plan options for you and your family through salary sacrifice.
• Increasing holiday allowance at Year 2 and Year 5.
• Birthday day off.
• Employee Referral Bonus.
• Employee discounts and wellbeing benefits.
• Modern office facilities with breakout areas, complimentary refreshments and a wellness room.
• Structured training and mentoring programme.
• Industry-recognised certifications and development opportunities.
• Clear career progression pathway into Network Engineering and Technical Specialist roles.

We Are Ingram Micro Group

Ingram Micro is a leading technology company at the heart of the global IT ecosystem. Through our extensive portfolio of technology solutions, services and expertise, we help businesses realise the promise of technology every day.

At Comms-care, people are at the centre of everything we do. We are committed to developing talent, supporting career growth and creating an environment where individuals can thrive.

Ready to Launch Your Career?

If you're motivated, eager to learn and excited by technology, we'd love to hear from you.

Apply today with your most recent CV and take the first step towards a rewarding career in IT and networking.

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