Trainer

What You'll Be Doing

• Design, develop, and deliver product-specific and study-specific training programs for clinical trial sites, CROs, sponsors, and other stakeholders.
• Conduct in-person, remote, and hands-on training sessions to ensure successful adoption of Clario technologies and processes.
• Create, maintain, and update training presentations, supporting materials, knowledge resources, and associated documentation.
• Partner with project teams and sponsors to develop training delivery strategies aligned with study objectives, complexity, and timelines.
• Collaborate with Product Management and internal subject matter experts to maintain expertise in new products, features, and operational processes.
• Support client education initiatives by providing guidance and expertise related to study workflows, system usage, and best practices.
• Work closely with customer support teams to investigate and resolve help desk escalations requiring training or knowledge-based intervention.
• Evaluate operational workflows and training materials to identify improvements and ensure content remains accurate, up-to-date, and effective.
• Maintain expertise in current product releases, system enhancements, and customer-facing solutions.
• Participate in project meetings and customer discussions to identify training needs, site performance challenges, and knowledge gaps.
• Track training activities and maintain required documentation in accordance with company procedures and study requirements.
• Contribute to continuous improvement initiatives that enhance training effectiveness, customer satisfaction, and operational performance.
• Support global customer readiness initiatives through effective communication, facilitation, and stakeholder engagement.

What We Look For

• Bachelor's degree preferred, or equivalent combination of education and industry experience.
• Degree in Education, Business, Life Sciences, Healthcare, Clinical Research, or a related field preferred.
• Minimum 2 to 3 years of experience delivering technical, software, clinical, or customer-facing training programs.
• Experience supporting customers within clinical research, healthcare, life sciences, medical technology, or other regulated industries preferred.
• Strong presentation, facilitation, and public speaking skills with the ability to engage diverse audiences.
• Excellent verbal and written communication skills, including the ability to communicate effectively in English.
• Strong interpersonal skills with a passion for education, knowledge transfer, and client success.
• Experience creating training materials, user guides, presentations, and learning resources.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to troubleshoot issues, solve problems, and respond effectively to customer needs.
• Comfortable working independently while collaborating effectively within global cross-functional teams.
• Ability to manage multiple priorities and adapt to changing business and customer requirements.
• Multilingual (English & Mandarin) is required.

At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.