Sutherland

Trainer | Collections

Clark, PAMPANGA, Philippines · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSutherland
LocationClark, PAMPANGA, Philippines
Work styleOn-site
Employment typeFull-time
Employer posted1 month ago

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

If you are a Trainer looking for a global career, do not miss this opportunity!

You are expected to:

Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge
Fill out accurate reports
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations
Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting
Facilitate all aspects of floor-training and BQM Training for the program
Responsible for self-skilling & certification during periods of un-activity (classroom)
Supervise and coach learners in nesting & BQM type environments
Facilitate multi-hour product, behavioral or tool change type learning experiences
Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions;
Coach and give feedback to trainees to help them fulfill performance metrics
Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution

Show full description

Our most successful candidates will have:

2-3 years collections agent and 1-2 years collections trainer in a contact center setting.
Earned a Bachelor’s degree in any field (Major in Education or Communication preferred) not required.
Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
Strong English verbal and written communication skills
Strategic in developing solutions and process improvements

Willingness and ability to work in a shifting or graveyard schedule

All your information will be kept confidential according to EEO guidelines.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.