Sutherland
Training Manager | Collections Campaign
San Fernando, Central Luzon, Philippines · On-site · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerSutherland
- LocationSan Fernando, Central Luzon, Philippines
- Work styleOn-site
- Employment typeFull-time
- Employer posted
Responsibilities:
- Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations, manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs), train classes as and when required
- Provide technical/soft-skills related coaching/guidance to the T-Specs in aspects of
a) conformance to curriculum/content delivery methods
b) calibrate & conform to client prescribed/mutually agreed qualitative standards
c) coach T-Specs/ ATS’s/Nesting Support Staff to effectively conduct/manage
individual, group and class interactions
- Assess/Analyze/Monitors participant and class performance – as measured by KPIs during Nesting/Classroom.
- Prepare regular/accurate and meaningful internal and external reports related to training.
- Plan and plot in for resources as required (weekly, Bi-weekly, monthly).
- Prepare analysis & action plans to improve trainer/training delivery.
- Delivery of training programs as and when required/ Delivery Demo for trainers as per coaching plans.
- Development of training for all aspects of client projects, including soft skills and technical skills.
- Participate in routine client/learner interaction.
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Show full description
Our most successful candidates will have:
- 5 years of strong collections background as a trainer; 2-3 years collections background as a Training Manager.
- Earned a Bachelor’s degree in any field (Major in Education or Communication) preferred but not required.
- At least 5 to 6 years of work experience with Training in a contact center environment, 3 years of which as a people manager.
- Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook).
- Strong English verbal and written communication skills.
- Strategic in developing solutions and process improvements.
- Willingness and ability to work in a shifting or graveyard schedule.
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At a glance
- Work styleOn-site
- Employment typeFull-time
- SeniorityMid level
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.