Transcript Co-Ordinator

Essential Job Responsibilities

Liaise with Transcription Manager/Operations Manager and other TCs for jurisdiction assignment

Assist with transcriber allocations and reallocations for same day and delayed transcription work for various jurisdictions are required (liaising with other TCs and Transcription Manager/Operations Manager)

Merge, produce, finalize and deliver transcripts in accordance with client and business quality KPIs

Ad-hoc set up transcript orders for transcription and production

Create necessary directories prior to commencement of transcript assignments

Maintain delivery information for transcript orders

Maintain overview of various email accounts/distribution groups

Provide transcribers with relevant job information

Deliver transcripts to clients via a variety of methods

Audio check indistinct and inaudible notations in transcripts

Audio check transcripts created from poor audio or audio with poor speakers

Ad-hoc transcription as required

Provide transcript billing information to the Operations Manager/Administration Team

Participate in projects on an ad-hoc basis

Conduct quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst

Participate in transcriber training as necessary

Assist Transcription Manager with any duties necessary

Act as 2IC to Transcription Manager, providing cover in absence

Maintain close communication with Monitoring team

Maintain daily contact with Transcribers via a variety of methods such as email and instant messaging

Ensure communications are clear, concise, and in line with business requirements

Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures

Ability to work outside standard business hours if required

Qualifications & Characteristics

Collaborative team member

Strong communicator

Attention to detail

Customer focused

Strong English skills, both written and verbal

High school graduate

Six months to one year basic office administration

Your specific salary will be determined based on several factors:

Location-based market rate for the role

Your abilities in relation to the job specification

Performance during screening and interview

Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

Build trust-based partnerships

Nurture long-term relationships

Remove collaboration barriers

Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

Use storytelling to build buy-in

Align communication with organizational goals

Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

Use data to identify improvement opportunities

Make informed decisions

Align team goals with boarder strategy

Empower teams to manage their own goals

Translate vision into clear priorities

Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

Improve workflows for team efficiency

Use clear documentation and expectations

Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.