Expeditors

Transition & Implementation Manager

Johor Bahru, Johor, Malaysia · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerExpeditors
LocationJohor Bahru, Johor, 80150, Malaysia
Work styleOn-site
Employment typeFull-time
Employer posted6 days ago

The Role of the Transition & Implementation Manager

The Transition & Implementation manager is responsible for planning and managing a successful customer transition from the award of business through the daily execution of branch operations. They are a single point of contact for accounts identified as requiring special attention based on the complexity of the scope of services (size, multi-product, IS requirements).

The T&I Manager will direct and manage the day-to-day activities of implementing new business within the Expeditors Network. This is accomplished by defining the scope and complexity of the business to be transitioned. The T&I manager will direct cross-functional teams comprised of customer, local operation, analysts, Product and IS (support/development) personnel. Communication is required in many forms: email, project management tools and conference calls. They are responsible for successfully implementing operational and systems solutions according to the scope of services.

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Major Duties & Responsibilities

Define business awarded
Develop a transition timeline for both business and systems.
Communicate customer's requirements to management
Document and implement agreed upon procedures.
Manage transition resources, scope, schedule and quality
Point of contact for customer, sales, management, etc.
Facilitate the resolution of open issues and minimize risk
Communicate project status to transition team, sponsors and Branch operations
Successfully close a transition through a service review (Quality Management Review)
Significant travel required. (60 -80% on short notice)

Required Knowledge & Experience

Background in project management or project coordination
Logistics industry knowledge is preferred
Strong understanding of supply chain solutions
Ability to document business process flows
Familiarity with EDI and its use
Recent project management experience (preferable in the logistics industry)
Four-year college degree preferred
Outstanding communication skills including written and presentation.
Excellent leadership skills include facilitation, motivation, negotiation and team building
Organizational skills
Problem solving/analytical skills
Interpersonal skills to foster collaboration among team members and customer
Ability to manage multiple tasks and projects
Strong computer skills and general knowledge of supply chain software

Expeditors offers excellent benefits:

13 Months
Commission
Allowance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company

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