Transition Process Consultant

The Transition Process Consultant is responsible for designing and establishing the transition processes, governance frameworks, and workflows required across infrastructure, platforms, networking, and service management.

Key Responsibilities

• Process design and governance: Define, document and implement end-to-end service transition processes aligned with ITIL 4 and tailored to govern the replacement of incumbent suppliers by DXC.
• Transition lifecycle management: Manage the transition from strategy and build through service validation and operational acceptance testing (OAT), followed by formal handover to DXC’s business-as-usual operations.
• Cross-tower integration workflows: Define process links and dependencies across technical towers, including hybrid infrastructure, enterprise platforms, secure networking and service desks.
• Risk and quality assurance: Define governance gates, maintain risk registers and establish compliance checkpoints so that migrated services meet secure-environment accreditation requirements.
• Stakeholder and supplier process alignment: Act as the process authority, aligning internal programme governance with DXC’s delivery methods and the exit processes of incumbent suppliers.

Required Skills & Experience

• IT service transition and ITIL 4: Experience of applying service transition principles, change enablement, service validation and release management in large-scale enterprise transformations.
• Supplier replacement and exit frameworks: Proven experience of designing governance models for supplier-to-supplier transitions, multi-supplier environments and the separation of complex services.
• Process mapping and architecture: Advanced proficiency in process modelling using BPMN, developing standard operating procedures and defining RACI matrices for secure operations.
• ITSM and tooling alignment: Understands how service management tools such as ServiceNow support transition workflows, CMDB discovery and the handover of ticketing processes.
• Secure-environment compliance: Familiarity with governance, risk and compliance frameworks used in secure, defence and government-adjacent environments.

Leadership & Personal Strengths

• Structured and analytical thinking: Able to turn complex, multi-supplier transition environments into clear, repeatable and auditable processes.
• Collaborative influencing: Builds agreement among internal stakeholders, incumbent suppliers and DXC, while maintaining clear ownership and accountability.
• Clear communication: Translates operating models and workflow dependencies into concise, actionable documentation for governance and executive audiences.
• Resilience Under Pressure: Methodical and calm when managing compressed timelines, competing supplier priorities, and high-stakes service cutovers.
• Detail and rigour: Maintains clear governance gates and identifies compliance or operational gaps during supplier migration.

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