Travel & Corporate Card Operations Manager

• Serve as the hands-on administrator and SME for SAP Concur, Corp Card platform and TMC platform, driving configuration, automation, and integrations with broader systems

Travel Program Management

• Manage day-to-day operations of the global travel program, including vendor selection, negotiation, and relationship management with the TMC, airlines, hotels, and car rental partners.

• Act as the point of escalation for complex bookings, policy exceptions, and vendor service failures; support duty-of-care protocols and expat travel logistics.

Policy, Compliance & Reporting

• Maintain, periodically revise, and globally communicate BlackLine’s Travel & Expense policy to ensure clear guardrails and regulatory compliance.

• Analyze spend data to track KPIs (policy violations, delinquency, savings) and deliver reporting/dashboards to senior leadership.

• Conduct regular vendor performance reviews against contracted SLAs and lead contract negotiations.

Stakeholder Support & Training

• Serve as the primary point of contact for employee travel and card inquiries; create and deliver regular training on policy, expense reporting, and card usage.

• Partner with Accounts Payable, Procurement, Legal, and HR to streamline global T&E operations.

What You'll Bring:

Qualifications

Required

• Bachelor's degree in Business Administration, Finance, Accounting, Hospitality Management, or a related field.

• 5–7 years of progressive experience managing corporate travel programs, T&E operations, or corporate credit card programs in a global, fast-paced environment.

• Deep Hands-on experience configuring, managing, administering and extracting reporting from SAP Concur.

• Proven vendor negotiation and relationship management experience (TMCs, card issuers, airlines, hotels).

• Strong understanding of travel industry practices, GDS systems, and online booking tools.

• Advanced Excel skills (VLOOKUPs, pivot tables, data modeling); strong analytical and communication skills.
• Exceptional verbal and written communication skills to deliver user-friendly training and interact confidently with senior leaders

• A proactive problem-solver who turns raw transactional data into strategic savings recommendations.

Preferred

• Experience with major ERP ecosystems (SAP, NetSuite, or Workday) and/or BlackLine products.
• Familiarity with SOX controls or internal audit processes related to T&E.

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Salary Range:

$133,000.00-$167,000.00

Pay Transparency Statement:

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.

In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model – for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Accommodations:

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.