TRICARE Beneficiary Services Representative - Guantanamo Bay, Cuba

Candidates must have U.S. Citizenship to be considered.

Candidates must already have SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.

Relocation assistance is not available for this position.Candidates are solely responsible for all relocation-related expenses incurred at their own risk.

SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.

What You’ll Do:

Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

Claims Assistance: Provide basic claims status updates and support.

Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.

Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.

Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

High School diploma or GED, or equivalent years of experience

U.S. Citizenship

SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD

Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

3+ years of customer service experience

Essential Skills:

Fluent in English with strong written and oral communication

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Effective at delivering presentations

Ability to tactfully communicate with others, both in person and on the phone

Self-starter, able to work independently and with minimal supervision

Strong organizational, time management, and multitasking abilities

High attention to detail

Preferred Qualifications:

Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

Work background in the following areas:

U.S. military healthcare delivery system or civilian managed care

Medical or clinical environment

MHS Genesis or civilian healthcare systems, medical claims

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

April 6, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $31,850.00 - $57,575.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.